It’s been a little more than a year since the novel coronavirus (COVID-19) pandemic began. For case managers, it’s been a year filled with challenges and change. But despite its difficulties, the year also brought with it some important lessons about patient care and best practices.
Many case management and finance departments have been busy with appeal activities since CMS resumed its regulatory audits on August 3, 2020. Utilization review (UR) nurses are reporting increasing numbers of commercial denials as the coronavirus (COVID-19) pandemic is resolving.