Some patients seem resistant to interventions aimed at helping them avoid preventable hospital visits. These so-called high utilizers typically have multiple chronic conditions, along with social or psychological conditions and/or substance use issues that can interfere with effective care. AbsoluteCARE, an ambulatory ICU, was created for these patients.
Trauma-informed care is an approach to providing care that recognizes and understands how past trauma—such as child abuse, domestic violence, or events like natural disasters, car accidents, or crime—may affect a person so the provider can respond in a way that promotes safety and avoids re-traumatizing that person.
As you develop a case management program, recognize the importance of clarifying case management and coordination to the provider, payer, and consumer. It is also important to understand the basic and standardized roles of the RN case manager and clinical social worker.