Education and training are critical components of an effective compliance plan. Training and education serve to set the tone for the compliance program and the ethics of the organization.
Now that training gaps have been identified, training development can begin. Some topics to consider here are subject matter experts, training delivery method, and the use of outside vendors.
Front-office staff in facilities can see frequent turnover, requiring frequent training in order to keep them up to date. Use the following information to ensure staff is prepared for handing PHI and responding to patient requests.