Improving the hospital experience for patients, improving the quality of care, and reducing costs were the goals when case managers at Martin's Point Healthcare in Portland, Maine, stopped working independently and started working as teams.
For many patients, home health services can mean the difference between a successful recovery and a hospital readmission, but patients who need services go without because of confusion over eligibility requirements.
Physician advisors provide a critical link between case management and physicians; it's a position that requires deft communication skills, regulatory know-how, and a stiff backbone.
