With the current COVID-19 pandemic, healthcare facilities are either working at a frenetic pace to treat an increasing number of sick patients or frantically preparing themselves for what’s yet to come.
Case managers are on the front lines of the COVID-19 pandemic. If you are one of them, you’re likely looking for some guidance to help navigate the challenge, particularly when it comes to patient status decisions.
Q: At times, case managers with nursing backgrounds are being asked to fill in and assume patient care roles during the COVID-19 pandemic. What should case managers do if they do not feel comfortable they can succeed in the roles they've been assigned?
As hospitals across the country scramble to keep up with an influx of COVID-19 patients, while simultaneously experiencing critical shortages of personal protective equipment (PPE), staff, and testing supplies, case managers are being increasingly pulled into the fray.