When two bombs went off eight seconds apart at the finish line of the Boston Marathon, there were many emergency plans in place. "There's an emergency disaster plan in place for both the city and the marathon itself," says Peter Moran, RN, BSN, MSN, CCM, emergency room case manager at Massachusetts General Hospital (MGH) in Boston. In addition, each hospital has its own emergency process in place.
At 2:50 p.m. on Monday, April 15, two bombs went off at the finish line of the 117th annual Boston Marathon. Three people were killed, hundreds were injured, and local case managers needed to help deal with the crisis.
In this column, we often discuss challenges with EHR systems. Sometimes these relate to technical problems, other times they are process related, and occasionally-as we'll be doing in this issue-we talk about the need for effective "people management."
Q. We are a claims repricer and maintain a secure claims department. When outside vendors, such as building maintenance people, enter the secure area, are they required to sign a logbook indicating what time and date they entered and exited the claims department?
