You receive a RAC demand letter for repayment. But wait a minute before you pay up—you might want to take a close look to make sure your facility was really in the wrong. Karen Sagen, managed care leader at Bellin Health System in Green Bay, WI, who has worked in revenue cycle management for the past six years, has developed a step-by-step list of things to consider before pulling out your hospital’s checkbook.
Almost every digital copier built since 2002 contains a hard drive, like the ones on computers, storing an image of every document copied, scanned, or e-mailed by the machine. This advanced technology has opened a dangerous hole in data security. Used copy machines, which are often resold, can contain lots of sensitive information, including PHI.
