A Boston resident is at a New York Yankees game in the Bronx cheering on his beloved Boston Red Sox. Despite his best efforts to catch a foul ball coming into the stands, he misses, and the ball bounces off his head. He's woozy, and ballpark officials suggest he get to a hospital for precautionary reasons.
Improving the hospital experience for patients, improving the quality of care, and reducing costs were the goals when case managers at Martin's Point Healthcare in Portland, Maine, stopped working independently and started working as teams.
