Numerous community groups are working to help people stay healthy. Programs that help individuals pay for expensive medications, free health clinics, and support services for chronic illnesses are just a few examples. However, the problem is that the people who need these services often don't know they're available.
The Center for Connected Health at Partners HealthCare System in Boston is putting technology to use to track patient health in the home setting. The center uses the latest technologies, from text messaging and social media to remote monitoring and patients downloading their medical records to help them take control of chronic conditions.
In 2008, only 11% of respondents to an Association of Clinical Documentation Improvement Specialists (ACDIS) poll indicated their clinical documentation improvement (CDI) programs either reviewed outpatient records for documentation improvement opportunities or were looking to expand into outpatient areas (8% and 3% respectively).
Revenue cycle leaders, including HIM professionals, are aware that a patient billing or collection problem can destroy what had up to that point been an exceptionally positive clinical experience. With the ever-expanding reach of social media, a patient who is dissatisfied with a billing or collection problem may be more likely to share that problem with others rather than sharing private details about clinical problems.
Although HIM professionals do not treat or diagnose patients, their role in managing all the moving parts in a healthcare organization affects overall quality of care.
