It's almost that time of year again, when holidays abound and people's lives tend to get even more hectic than normal. As a manager, it means planning holiday parties, dealing with requests for time off, and a myriad of other tasks.
The Medicare and Medicaid EHR incentive programs are well under way at this point. The federal Medicare incentive program began issuing payments earlier this year, and many states have already done so as well for the Medicaid program.
Many case managers face the dilemma of how to cover their own assignments. When asked to cover the duties of colleagues who are ill or on vacation, the dilemmas only increase. Yet covering for another case manager is often necessary to make sure the care coordination needs of the patients and their families are met. The situation often results in both positive and negative outcomes that the team must be prepared to handle.