PHI is a bankable commodity. Hackers steal data and sell it to fraudsters. Individuals borrow or trade health information to fraudulently obtain coverage for services. Medical identity theft is a highly personal crime that can impact the victim's finances, personal and professional life, and health. Protecting this data is a tall order and involves staff in diverse departments, from front desk registration to information security.
"It doesn't take much to steal a credit card and use it for a hit-and-run buying spree, but healthcare data includes far more personal information," says Kate Borten, CISSP, CISM, HCISSP, founder of The Marblehead Group in Marblehead, Massachusetts. PHI often includes the individual's name, address, and Social Security number, along with medical record numbers and insurance identification number.
Understanding how to detect medical identity theft and how to mitigate its effects can help organizations reduce the prevalence of such crime.
Medical identity theft can be difficult to detect, says Chris Apgar, CISSP, founder of Apgar and Associates, LLC, in Portland, Oregon.
"There is no national tracking system in place like there is with, say, theft of credit card data. I could perpetrate Medicaid fraud using the same data in multiple states, and unlike with credit cards, there is no national system to detect and shut down medical identity theft," he says.
Observation services are an ongoing point of confusion for hospitals and patients, many of whom have become fearful of out-of-pocket costs and SNF coverage eligibility associated with outpatient observation services. Developing a workflow to comply with the Notice of Observation Treatment and Implication for Care Eligibility (NOTICE) Act and the Medicare Outpatient Observation Notice (MOON) is essential and is intended to help hospitals ease patients' concerns by clearing up the implications of observation.
Q: Can I leave a patient a voicemail about an MRI procedure, including the time and date? What should I do if someone else at the patient's home answers the phone? How much info can I leave with the other person, and how can I verify that person's identity and relation to the patient?
Reconciliation is a noun meaning "the process of finding a way to make two different ideas, facts, etc. exist or be true at the same time." In the world of clinical documentation improvement (CDI), "reconciliation" typically refers to diagnosis-related group (DRG) reconciliation, which is the process of adjusting DRGs when those assigned by the CDI specialist do not match those assigned by the coder.
Reconciliation is a noun meaning "the process of finding a way to make two different ideas, facts, etc. exist or be true at the same time." In the world of clinical documentation improvement (CDI), "reconciliation" typically refers to diagnosis-related group (DRG) reconciliation, which is the process of adjusting DRGs when those assigned by the CDI specialist do not match those assigned by the coder.
So many people struggle early in their careers with finding a perfect fit for their talents and passion. My story is exactly the opposite. My entire family is in healthcare, so I chose my career quite naturally. Though I had a bit of a circuitous route into my final landing place, I cannot say I'm surprised to have landed here.
