Q: Can I leave a patient a voicemail about an MRI procedure, including the time and date? What should I do if someone else at the patient's home answers the phone? How much info can I leave with the other person, and how can I verify that person's identity and relation to the patient?
Observation services are an ongoing point of confusion for hospitals and patients, many of whom have become fearful of out-of-pocket costs and SNF coverage eligibility associated with outpatient observation services. Developing a workflow to comply with the Notice of Observation Treatment and Implication for Care Eligibility (NOTICE) Act and the Medicare Outpatient Observation Notice (MOON) is essential and is intended to help hospitals ease patients' concerns by clearing up the implications of observation.
Hackers and malware are routine threats for most healthcare organizations, but this year saw criminals add a devastating tool to their arsenal: ransomware.
Although the dramatic increase in ransomware attacks against healthcare organizations is largely a recent phenomenon, ransomware itself is not new. According to the FBI, it's been around for several years, but the agency began to see an uptick in ransomware attacks in 2015, particularly against organizations. Early this year, the Department of Defense specifically warned healthcare organizations that they are a top target for ransomware. As ransomware continued to grab headlines and lawmakers called for official action, HHS released ransomware response and prevention guidance for healthcare organizations (www.aha.org/content/16/160620cybersecransomware.pdf).
State and federal lawmakers took notice as well. At a March 22 joint hearing of the House of Representatives subcommittees on Information Technology and Health Care, Benefits, and Administrative Rules, some lawmakers suggested HIPAA should be modified to specifically require covered entities and business associates to report ransomware attacks.
Security officers must act now to protect their organizations, and in turn, organizations must be prepared to invest in security and carefully follow related policies. The price for failing to do so could be high.
Assigning the correct patient status is important not only to ensure that the hospital gets accurate payment for a patient stay, but also to ensure that the patient receives access to the postacute benefits to which he or she is entitled.
One of the more challenging aspects of a case manager's job is helping to ensure a patient successfully transfers from the hospital to the next level of care. Under a set of proposed revisions to Medicare's Conditions of Participation (CoP) announced in November 2015.
