Considering communication is at the heart of what all case managers do, case management leaders should think about making solving the problem of language and cultural barriers a top priority.
Experts expect the RACs to begin auditing medical necessity this summer. Case managers may be asked to play a large role in appealing medical necessity denials because of their involvement in level-of-care determinations. To help case managers, we asked Medicare appeals experts to explain the case manager’s role in the appeals process.
Sarah Bush Lincoln Health Center in Mattoon, IL developed a productivity incentive plan for their coders and transcriptionists. For the hospital, the bonus plan serves as a retention and marketing tool, not to mention it has increased productivity, and the staff members appreciate it, too.
