Earlier last decade, when patients came into the ED at Christiana Care Health System in Newark, DE, they were difficult to track. In 2004, Christiana served about 90,000 patients per year. It was a busy place. Patients were bustled from their rooms to testing locations and back again.
Most case managers have had a spat with a physician at one time or another.
Maybe a physician discharged a patient who may not have been clinically ready for discharge, or perhaps a physician disagreed with a case manager about the proper level of care for a particular patient.
The death of an infant at an Illinois hospital made national news in June 2011. Genesis Burkett passed away due to a series of errors tied to human use of the hospital's EHR systems. (The infant was born prematurely to parents who had been trying to conceive for years, and had thrived after months in neonatal intensive care until he was killed by a massive sodium chloride overdose. (You can read more about the case in the Chicago Tribune at http://tinyurl.com/8xtdqrp.)
