Case managers can play an important role in the financial health of any organization and should take an active part in the revenue cycle, which includes all the administrative and clinical activities that contribute to the accurate and complete capture, management, and collection of patient service revenues from preadmission through discharge, says Stefani Daniels, RN, MSNA, CMAC, ACM, managing partner at Phoenix Medical Management, Inc., in Pompano Beach, Fla.
With new regulatory pressures and a changing political landscape, the world of case management is changing. One trend you may notice is an increase in the number of outside organizations, such as physician's offices, insurance companies, and postacute facilities that are hiring their own case managers to help manage patients. These individuals are often referred to as liaisons.
