A case manager learns that a soon-to-be discharged patient’s electricity has been turned off for nonpayment and makes arrangements to have the bill paid and power restored. While this is clearly important to the patient’s health, it is also an example of how case managers may be unintentionally violating the law.
Nearly two years into the COVID-19 pandemic, case management departments and the case manager's role have been significantly altered due to the public's extraordinary healthcare needs and other changes, leading to increasingly demanding work levels.
A community-based palliative care and hospice case manager works on a unique case that highlights the rewarding contributions she can make for patients and their families.
