Q: With the novel coronavirus (COVID-19) pandemic still going for nearly a full year, case managers everywhere are experiencing feelings of burnout. How can case managers combat these feelings and remain fresh and motivated?
Q: What are the encryption requirements when using Google Drive™, Dropbox®, or other information-storing applications? How do we ensure HIPAA compliance when using them?
Q: Is there ICD-10-CM sequencing guidance for a patient who had a hemorrhagic stroke and then a seizure without a pre-existing seizure disorder? Would it be appropriate to report epilepsy, and are there any inclusion terms we should be aware of?
Case management directors across the country are facing different situations when it comes to case manager recruitment and retention. There is wide variation in how the novel coronavirus (COVID-19) pandemic has impacted hospitals and case management departments.
Q: If a patient writes his or her email address in an illegible fashion and the provider misreads it and then inadvertently sends appointment reminders and other communication to the wrong email address, is the provider at fault? What steps can be taken to avoid such a situation?
