Case managers typically provide support to adult patients in the hospital, focusing on their medical and social needs and easing their transition to the next level of care. But often, these patients aren’t the only ones who need support—they sometimes also have children or grandchildren who are struggling.
The current interprofessional climate in healthcare begs for collaborative approaches to identify and address a fresh generation of meaningful outcome measures. Given case managers’ wide lens of the client care process, they are in a prime position to lead this effort.
Medicare audits by quality improvement organizations and contractors have become a routine responsibility for directors of case management. Here are some practical and best-practice tips for successful audit outcomes