Case management lost a significant figure on August 30 when Karen Zander passed away at the age of 72. Considered a pioneer in the field, Karen devoted herself to advancing case management and making contributions and role modifications to match the rapid, changing needs of modern healthcare.
Q: As we continue to work remotely, I feel as though our efficiency as a case management staff has plateaued. What recommendations do you have for improving our remote work operations?
Since the start of the novel coronavirus (COVID-19) pandemic, work has looked a little different for many case managers. “Most case managers that I know are working remotely at least half of the time,” says Diane Iverson, RN, BSN, BS, ACM, CCM, a case manager in the Baltimore area.
The novel coronavirus (COVID-19) pandemic has been a huge challenge for case managers across the country. One of the biggest hurdles they’ve faced has been overcoming issues related to discharging COVID-19 patients in the midst of the outbreak.
Q: It seems that telemedicine is here to stay, but perhaps not every patient is ready to use telemedicine. What are your best strategies for assessing a person's abilities with technology?
