The novel coronavirus (COVID-19) is taking a toll on the mental and financial health of many Americans. A survey published over the summer by the Commonwealth Fund found that one-third of adults in the United States reported that they were struggling to cope with stress, anxiety, or sadness. “This is a significantly higher proportion than in other countries, where no more than one-quarter of adults reported the same,” wrote study authors.
What your patients don’t know may hurt them. Low health literacy is a problem that affects many patients. They might struggle to understand prescription labels or dosing directions. They may lack a basic understanding of their condition. Even highly educated people might have difficulty understanding medical information and instructions, which limits their ability to participate effectively in their care.
Q: CMS recently updated its Care Compare tool, a resource that can provide valuable insight for any patient. How can case managers ensure that their patents can access and best utilize this tool?
Sherry, a medical case manager with five years of experience, faces her most challenging role when her 87-year-old father, David, is diagnosed with the novel coronavirus (COVID-19). The initial fear she feels upon receiving this news is overwhelming, almost paralyzing, but she overcomes it and moves into action mode to ensure that her father receives the best care.
