Q: CMS recently updated its Care Compare tool, a resource that can provide valuable insight for any patient. How can case managers ensure that their patents can access and best utilize this tool?
Sherry, a medical case manager with five years of experience, faces her most challenging role when her 87-year-old father, David, is diagnosed with the novel coronavirus (COVID-19). The initial fear she feels upon receiving this news is overwhelming, almost paralyzing, but she overcomes it and moves into action mode to ensure that her father receives the best care.
Case management lost a significant figure on August 30 when Karen Zander passed away at the age of 72. Considered a pioneer in the field, Karen devoted herself to advancing case management and making contributions and role modifications to match the rapid, changing needs of modern healthcare.
Q: As we continue to work remotely, I feel as though our efficiency as a case management staff has plateaued. What recommendations do you have for improving our remote work operations?
Since the start of the novel coronavirus (COVID-19) pandemic, work has looked a little different for many case managers. “Most case managers that I know are working remotely at least half of the time,” says Diane Iverson, RN, BSN, BS, ACM, CCM, a case manager in the Baltimore area.
