Q: My case management staff is having trouble communicating with the physicians at our facility. What skills can I teach my staff to improve communication?
Mrs. X, a 30-year-old pregnant mother of two with a supportive husband, is admitted to a Midwest rural hospital. She delivers the baby soon after, and the birth is uneventful.
In recent years, the U.S. healthcare system has begun a shift from a volume-based to a value-based system, causing the role of many case managers to evolve. So what does this role look like, and how can your organization get there?
