Case managers are thought of as effective communicators, often serving as the liaison between patients, families, payers, and hospital staff. But as case management departments rely more heavily on virtual tools in the workplace, case managers’ relational skills are compromised, according to CMSA Today.
Maybe it’s the doctor who screams at you or publicly berates you when you come to him with a question that interrupts his busy day. The colleague who throws things when the job gets too stressful.
A one-size-fits-all approach to case management and patient care can be detrimental to patients and the case management profession, but so too can designing a new approach to care plans for every patient who walks through the door, according to an article in CMSA Today.
Case Management Week is an annual celebration that has been shining light on the profession every October since 1998. This year, the celebration will run from October 8–14.
