Q: If our organization failed to provide the Medicare Outpatient Observation Notice (MOON) or the Important Message from Medicare (IM) form to a patient during the chaos of the novel coronavirus (COVID-19) pandemic, should we avoid submitting a Medicare claim for the case?
Q: Like other hospitals, we have had many patients transported via ambulance with COVID-19 symptoms. Once these patients are tested for the virus, are we permitted under HIPAA to disclose their test results to the first responders who treated them and brought them to the hospital?
Q: Case managers are often being called to fill other roles during the COVID-19 pandemic. How can case managers contribute if they lack the skills or the recent experience necessary to succeed as bedside nurses?
