Q: How has the 2-midnight rule been impacted by waivers issued during the novel coronavirus (COVID-19) pandemic? What changes should case managers be aware of?
Q: Some of our physicians who ordinarily provide services in our provider-based department (PBD) are now providing services to patients in our relocated PBDs, including patients' home. Are we allowed to bill an originating site fee in these circumstances?
Q: A person handling PHI from a remote location admitted that he had clicked on what turned out to be a malicious link in his personal email while he was using a company laptop. The laptop contained access to patient data and PHI. This is the first time such an incident has taken place in my department. What should our response plan look like in this situation?
Q: The communication gap between healthcare providers and family members is arguably most apparent now than it has ever been. What role can case managers play to help narrow this gap?
