Case management lost a significant figure on August 30 when Karen Zander passed away at the age of 72. Considered a pioneer in the field, Karen devoted herself to advancing case management and making contributions and role modifications to match the rapid, changing needs of modern healthcare.
Q: As we continue to work remotely, I feel as though our efficiency as a case management staff has plateaued. What recommendations do you have for improving our remote work operations?
Since the start of the novel coronavirus (COVID-19) pandemic, work has looked a little different for many case managers. “Most case managers that I know are working remotely at least half of the time,” says Diane Iverson, RN, BSN, BS, ACM, CCM, a case manager in the Baltimore area.
The novel coronavirus (COVID-19) pandemic has been a huge challenge for case managers across the country. One of the biggest hurdles they’ve faced has been overcoming issues related to discharging COVID-19 patients in the midst of the outbreak.
Q: It seems that telemedicine is here to stay, but perhaps not every patient is ready to use telemedicine. What are your best strategies for assessing a person's abilities with technology?
For case managers, working with patients experiencing homelessness is always a challenge. But now, amid the novel coronavirus (COVID-19) pandemic, many fear the problem will soon grow exponentially worse.
Rose has worked as a cardiology case manager at a hospital in the Southwest for the past 17 years. She enjoys her job and her patients. A significant portion of her patient population is comprised of a community of veterans. She knows that it is common for veterans to live near one other, as their shared war experiences provide a source of understanding and support not often available from civilians.
Q: A recent study by the California Lab Policy reported 50% of unsheltered individuals experience "tri-morbidity" (co-occurring physical health, mental health, and substance abuse challenges), compared to just 2% of sheltered individuals. What can case managers do to assist these patients?
