Q: As case managers, we often deal with patient populations that are afflicted by health disparities. What are some of the best strategies for reducing these disparities?
Q: Many media organizations are filming outside the premises or sometimes even in the hospital. When they interview hospital leaders and health officials, this can be done with things happening in the background. How can hospitals prevent accidental disclosures—a patient’s face showing up in the background during an interview, for example? What should the rules be for media looking to film at the facility?
Q: OCR has announced that it will waive enforcement discretion for HIPAA violations that occur at COVID-19 community-based testing sites. The agency did, however, indicate that reasonable safeguards should be implemented. What are your safeguard recommendations for a testing site that is constructed in a parking lot?
Q: How has the 2-midnight rule been impacted by waivers issued during the novel coronavirus (COVID-19) pandemic? What changes should case managers be aware of?
Q: Some of our physicians who ordinarily provide services in our provider-based department (PBD) are now providing services to patients in our relocated PBDs, including patients' home. Are we allowed to bill an originating site fee in these circumstances?
Q: A person handling PHI from a remote location admitted that he had clicked on what turned out to be a malicious link in his personal email while he was using a company laptop. The laptop contained access to patient data and PHI. This is the first time such an incident has taken place in my department. What should our response plan look like in this situation?
Q: The communication gap between healthcare providers and family members is arguably most apparent now than it has ever been. What role can case managers play to help narrow this gap?
Q: Many media organizations are filming outside the premises or sometimes even in the hospital. When they interview hospital leaders and health officials, this can be done with things happening in the background. How can hospitals prevent accidental disclosures—a patient’s face showing up in the background during an interview, for example? What should the rules be for media looking to film at the facility?
