Q: Some of our physicians who ordinarily provide services in our provider-based department (PBD) are now providing services to patients in our relocated PBDs, including patients' home. Are we allowed to bill an originating site fee in these circumstances?
Q: A person handling PHI from a remote location admitted that he had clicked on what turned out to be a malicious link in his personal email while he was using a company laptop. The laptop contained access to patient data and PHI. This is the first time such an incident has taken place in my department. What should our response plan look like in this situation?
Q: The communication gap between healthcare providers and family members is arguably most apparent now than it has ever been. What role can case managers play to help narrow this gap?
Q: Many media organizations are filming outside the premises or sometimes even in the hospital. When they interview hospital leaders and health officials, this can be done with things happening in the background. How can hospitals prevent accidental disclosures—a patient’s face showing up in the background during an interview, for example? What should the rules be for media looking to film at the facility?
Q: When would it be appropriate to apply modifier -62 (two surgeons) on claims for spinal procedures performed by co-surgeons, and what effect would this have on physician reimbursement?
Q: We’ve had staff members handling PHI remotely for the past month or so. We have not experienced any data breaches to my knowledge, but I’m a little worried as I read about the surge in hacks and ransomware targeting healthcare entities. What are the most important steps we can take as an organization to minimize the risk of being exploited?
Q: A recent study published in the Journal of the American Medical Association found that approximately 50% of heatlhcare workers in China experienced depression and nearly 45% had anxiety. How should healthcare workers handle the emotional stress that comes with working during the COVID-19 pandemic?
