Q: Hospital case managers must constantly adapt to the conditions created by COVID-19 to best serve their patients. How can they create new ways of meeting patient and family needs during this pandemic?
Q: Like other hospitals, we have had many patients transported via ambulance with COVID-19 symptoms. Once these patients are tested for the virus, are we permitted under HIPAA to disclose their test results to the first responders who treated them and brought them to the hospital? Should the first responders be made aware when they have interacted with a patient who has tested positive?
Q: When our physicians need to talk to a patient’s family about the status of the patient, they usually can do so in a private room near the waiting area. But there have been instances when the private rooms are occupied and the physicians must discuss the status of a patient in the waiting room or in the hallway. Is this permissible under HIPAA?
Q: Is a covered entity permitted to disclose PHI for litigation purposes? For example, if a covered entity is being sued for malpractice, can it present information that would qualify as PHI during the trial? If so, what are the limits on the type of information it can disclose?
Q: At times, case managers with nursing backgrounds are being asked to fill in and assume patient care roles during the COVID-19 pandemic. What should case managers do if they do not feel comfortable they can succeed in the roles they've been assigned?
Q: Which ICD-10-CM codes would we use to report an emergency department (ED) encounter for a patient presumed to have COVID-19 who does not undergo diagnostic testing?
