Q: A person handling PHI from a remote location admitted that he had clicked on what turned out to be a malicious link in his personal email while he was using a company laptop. The laptop contained access to patient data and PHI. This is the first time such an incident has taken place in my department. What should our response plan look like in this situation?
Q: The communication gap between healthcare providers and family members is arguably most apparent now than it has ever been. What role can case managers play to help narrow this gap?
Q: Many media organizations are filming outside the premises or sometimes even in the hospital. When they interview hospital leaders and health officials, this can be done with things happening in the background. How can hospitals prevent accidental disclosures—a patient’s face showing up in the background during an interview, for example? What should the rules be for media looking to film at the facility?
Q: When would it be appropriate to apply modifier -62 (two surgeons) on claims for spinal procedures performed by co-surgeons, and what effect would this have on physician reimbursement?
