Q&A: Using technology to leverage support

Q: What kinds of technology should case managers be using to help them on the job?

A: Overall strategies for case management should include integrating technology with new tools, such as risk criteria, motivational interviewing techniques, and predictive data. Technology should be leveraged to support the ability to be predictive as well as communicative.

The following types of technology can aid case managers:

1. Analytics

• Screens for risk and rising risk
• Identifies candidates for specific types of programs
• Understands the patterns of patient populations by disease state and cost
• Establishes processes to track clinical and financial data

2. Communications

• Enables greater integration
• Supports standardization
• Streamlines practice
• Diminishes busy work

For more information, see Care Transitions in Case Management. Need expert advice? Email your questions for consideration in the Revenue Cycle Daily Advisor. Note: We do not guarantee that all questions will be answered.