Ask the Expert

How can case managers in the population health model ensure their patients have access to food and shelter once they leave the hospital?

How should revenue integrity committee meetings be structured to be most effective?

Q: I'm a coding manager reorganizing work assignments for my entire department. What should I consider as I determine what types of records each coder should focus on?

Q: Is texting an acceptable way to communicate with a patient? Do we need to ask the patient to sign a form with a statement to the effect that they prefer that we text information on test results, etc., rather than leave a voicemail asking them to call?

What steps can case managers take to improve health literacy in patients?

What role should health information management play in the edit management process?

Q: How would you report an infusion service with no documented stop time?

Q: If an employee of our facility is seen for a routine vaccine, is it permissible for the nurse to review the patient history?

Our experts answer questions about drug units in the charge description master, reporting multiple IV pushes with subsequent infusions, and more.

What can case managers do to advocate for patients who are in need of financial assistance?