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Our experts answer questions about drug units in the charge description master, reporting multiple IV pushes with subsequent infusions, and more.

What can case managers do to advocate for patients who are in need of financial assistance?

What strategies should hospitals follow for deciding whether to appeal denied claims and submitting appeal letters?

This month's HIPAA Q&A answers readers' questions about doctor's notes for employers, checking a neighbor's medical records, retaining records of out-of-state patients, and training temporary nursing staff.  

Q: In ICD-10-CM, how would you report a patient who is receiving hemodialysis and has chronic kidney disease (CKD) when a failed kidney transplant is also documented?

Q: Is it a HIPAA violation to receive a postcard from a facility regarding your mammogram, date, time, and instructions?

Q: How can a case manager match a patient with a care plan and help the patient meet planned goals?

My organization is trying to leverage our patient portal to help reduce workload. How should we approach this project?

Q: A physician performs wound debridement on a patient’s right foot, then applies bilateral, multilayer compression dressings to each leg. How should this be reported?

Q: A patch was installed within the EHR at my facility last week. While using the system this week, my coworker and I received an error message. Should we alert staff of this performance issue?