Ask the Expert

Q: Is texting an acceptable way to communicate with a patient? Do we need to ask the patient to sign a form with a statement to the effect that they prefer that we text information on test results, etc., rather than leave a voicemail asking them to call?

What steps can case managers take to improve health literacy in patients?

What role should health information management play in the edit management process?

Q: How would you report an infusion service with no documented stop time?

Q: If an employee of our facility is seen for a routine vaccine, is it permissible for the nurse to review the patient history?

Our experts answer questions about drug units in the charge description master, reporting multiple IV pushes with subsequent infusions, and more.

What can case managers do to advocate for patients who are in need of financial assistance?

What strategies should hospitals follow for deciding whether to appeal denied claims and submitting appeal letters?

This month's HIPAA Q&A answers readers' questions about doctor's notes for employers, checking a neighbor's medical records, retaining records of out-of-state patients, and training temporary nursing staff.  

Q: In ICD-10-CM, how would you report a patient who is receiving hemodialysis and has chronic kidney disease (CKD) when a failed kidney transplant is also documented?