Q: We are having difficulty getting our patient financial services group to route claims back to us that hit edits for lack of a medically necessary diagnosis. We have found one procedure-to-diagnosis pairing that is faulty because it is a crossover from a local coverage determination (LCD) that has multiple procedure codes related to a procedure. One of the procedure codes happens to be on this claim, but as a standalone procedure and not as part of the service described by the LCD. How do we get them to understand that the edit is not always correct for the individual situation?
