Q: At times, case managers with nursing backgrounds are being asked to fill in and assume patient care roles during the COVID-19 pandemic. What should case managers do if they do not feel comfortable they can succeed in the roles they've been assigned?
Q: Which ICD-10-CM codes would we use to report an emergency department (ED) encounter for a patient presumed to have COVID-19 who does not undergo diagnostic testing?
Q: We need to train a wide range of employees on HIPAA — from physicians to temporary nursing staff hired through a staffing agency to medical scribes and coders. Should we utilize the same HIPAA training methods across the board? Or do you recommend that we develop different training methods for each department? How should we go about doing that?
Q: There have been frequent waivers and regulatory changes throughout the COVID-19 public health emergency. What are the most important changes that case managers need to be aware of?
