Quality of care is a top priority for HHS, CMS, OIG, and DOJ. It also has always been an issue for state surveyors, state attorneys general, and Medicaid Fraud Control Units as they examine skilled nursing facilities. In fact, quality of care is now part of the OIG's annual Work Plan.
Managing coders is challenging enough when you work with them face to face. Manage them when they are off-site, though, and you've got a whole new set of challenges. You may rarely have the chance to shake their hand, see them smile, or read their body language in meetings. Are they productive? Are they happy? If you can't reach them, do you know what's going on?
Editor's note: The following is adapted from the HCPro book The HIPAA Omnibus Rule: A Compliance Guide for Covered Entities and Business Associates, by Kate Borten, CISSP, CISM, president of The Marblehead Group in Marblehead, Mass. To learn more about the book, go to www.hcmarketplace.com.
