Q: With the novel coronavirus (COVID-19) pandemic still going for nearly a full year, case managers everywhere are experiencing feelings of burnout. How can case managers combat these feelings and remain fresh and motivated?
Q: What are the encryption requirements when using Google Drive™, Dropbox®, or other information-storing applications? How do we ensure HIPAA compliance when using them?
Q: Is there ICD-10-CM sequencing guidance for a patient who had a hemorrhagic stroke and then a seizure without a pre-existing seizure disorder? Would it be appropriate to report epilepsy, and are there any inclusion terms we should be aware of?
Q: If a patient writes his or her email address in an illegible fashion and the provider misreads it and then inadvertently sends appointment reminders and other communication to the wrong email address, is the provider at fault? What steps can be taken to avoid such a situation?
Q: Telemedicine may not be the best fit for all patients. How can case managers help facilitate in-person visits for those patients that cannot engage in telemedicine visits?
