Q: Case managers used to evaluate their work in terms of tasks completed or length of stay (LOS). Now that LOS has more than a financial meaning, what are some meaningful outcomes case managers can use to set goals for their work?
The emergency department (ED) should be considered a patient unit, and the case manager and social worker should triage throughout the day. They must work to improve patient flow in the ED and provide better quality of care for the patient.
This month's Q&A answers to readers' questions on collecting payment, contacting physicians, overhearing medical examinations in the emergency department, and discussing the health of adult children.
Case managers and hospitals are increasingly struggling with challenges related to patients with opioid-related substance use disorders. But new legislation working its way through the government may help.
