It's January. Time to ring in the new year and make some resolutions for 2012.Case managers have a busy year ahead. They'll be dealing with everything from their typical day-to-day business to regulatory changes that could have a broader impact on their jobs.
Many case managers face the dilemma of how to cover their own assignments. When asked to cover the duties of colleagues who are ill or on vacation, the dilemmas only increase. Yet covering for another case manager is often necessary to make sure the care coordination needs of the patients and their families are met. The situation often results in both positive and negative outcomes that the team must be prepared to handle.
