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Improving the patient experience and communication with doctors

Case managers today have many demands placed on them, from meeting patient needs to ensuring quality, reducing legal risks, and ensuring that care is efficient and cost-effective. In a new HCPro book, Case Management Models: Best Practices for Health Systems and ACOs, Second Edition, author Karen Zander, RN, MS, CMAC, FAAN, tackles numerous topics, focusing on how to structure case management models across the continuum of care.

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