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Director’s desk: Using huddles and visual boards to keep staff informed

Case management directors are held accountable to many metrics. But far too often, information about these metrics is not shared with staff. What a shame. If staff is to work smarter, they must be kept in the know. So, what is the best way to do this? Use the daily departmental huddle to review key metrics on a visual board. The huddle and review of the board should not last more than 15 minutes, but can serve a dual purpose if used correctly. For starters, it ensures staff is up to date with hospital metrics and identifies hot issues for the day. It also alerts case management leadership to case load issues so they can determine where help is needed.

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