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2016 ROI benchmarking survey: OCR ROI guidance threw a curveball at organizations
HIM and release of information (ROI) professionals shared challenges, triumphs, and insights on their ROI practices in HIM Briefings’ first quarterly benchmarking survey of 2017. We asked about ROI staffing, how respondents’ ROI practices were affected by the Office for Civil Rights’ controversial guidance on patient access fees, and the biggest ROI challenges of 2016.
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