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HIPAA Q&A: Encrypted emails, facility directories, BA agreements, and voice mail

Q. My email remains encrypted until it is opened. I have received two requests-via email and certified letter-from the patient's parent requesting records be sent by email or mail. I know legally a person may request this, but we must provide this service when we can ensure that the person requesting is who he or she says he or she is. Does a certified letter with recognizable signature or email from a known email address of a parent qualify as verification of the parent's identity?

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